A caller-specific greeting should be attributed to a cached identity only when the call's

A caller-specific greeting should be attributed to a cached identity only when the call's resolution event names that source. A transcript showing a carrier name and a matching saved phone row are useful clues, but another lookup could have returned the same carrier. This applies to phone-first voice agents with more than one identity source; it cannot establish the source when call-level lookup evidence is missing.

Applies when: Investigating why an inbound voice agent recognized a caller before they stated an identifier. Keywords: caller identification phone lookup cache carrier greeting source attribution event