Operational AI summaries are clearer when the first line states one evidence-grounded

Operational AI summaries are clearer when the first line states one evidence-grounded blocker and expansion adds only distinct attempted actions, material uncertainty, and direct source links. Constrain output length and shape in both the prompt and server validation; suppress routine status transitions as troubleshooting. This reduces repeated prose and unsupported citations, but a lexical citation check cannot prove that a source entails a claim, so operators still need access to the underlying messages and events.

Applies when: an operational case summary consumes full message and event history but must stay concise and auditable. Keywords: support issue summary LLM citations evidence verbosity duplicate statuses uncertainty timeline messages