Define multimodal safety-gate precedence explicitly

In multimodal support automation, do not let a benign text shortcut suppress required attachment inspection. Terminal text gates such as stop-contact, callback, explicit-human, and protected-action requests may hand off before media retrieval. A completion caption such as “done,” however, is not terminal when an image is attached: retrieve and assess the image so sensitive or wrong evidence cannot bypass the protected-content handoff. Encode this precedence in one policy seam and test each text-plus-attachment twin.

Applies when: Deterministic text rules and model-based image reasoning share one inbound decision path. Keywords: multimodal support image caption safety precedence handoff completion LLM